TERMS & CONDITIONS

1. Guides

• Taipei Friends Tour is a student-run organisation based in Taipei, Taiwan providing free tours for English-speaking tourists. 

• Taipei Friends Tour members are not professional tour guides, we are volunteers to provide guide services out of their own goodwill, we try our best to share with tourists our experiences and knowledge about the city.

2. Contacts

Our official website is 

Email: taipeifriendstour@gmail.com

Hotline: 0963358574 (Saaya - Tour Operation Manager); 098123756 (June - Training Program Manager)

TripAdvisor: 

Please beware that any other emails or websites with similar names are not us and not under our responsibility. Please check the details carefully before booking to avoid getting scammed. 

3. Expenses

While Taipei Friends Tour services are totally free of charge, guests are responsible for the following expenses. Travel expenses incurred by the guide while conducting a tour for the guests including: 

• All public transportation fees, taxi fares, admission fees to museums, temples, events and meals.

• Guests are NOT responsible for costs incurred by the guide while traveling to or from the meeting point both before and after the tour period.

• Tips for tour guides are optional, no set amount of tip is required.

4. Inappropriate conduct

Taipei Friends Tour and our volunteers reserve the right to terminate guiding services at any point during the tour if the guests(s) exhibit any of the following behaviour:

• Unsafe or illegal behaviour

• Inappropriate sexual behaviour or advances. This includes sexual behaviour initiated by the guest(s) toward the guide, occurring among the guest(s) and or that initiated by the guest(s) toward persons outside of the tour group.

• Intoxication and illicit drug abuse

• Refusing to cover expenses incurred by the guide as outlined in the above section on expenses

• Any conduct, behaviour or action that the guide feels is inappropriate or offensive or reflects poorly on his or herself or Taipei Friends Tour. 

5. Statement of Limited Liability

Taipei Friends Tour and its guides are not responsible for any illnesses, injuries, thefts, losses, or any resulting damages incurred by the guest(s) while using Taipei Friends Tour services. The guest(s) accept(s) full responsibility for any damages, injuries, or losses that he/she/they may incur while using Taipei Friends Tour Services. 

6. Right to Refuse Service, Conflicts of Interest

Taipei Friends Tour can refuse to offer its services and/or terminate our services to the guest(s) at any point of the following reasons: 

• The guest(s) provide(s) false information through the booking form when requesting a guide and/or email exchanges with Taipei Friends Tour

• The guest(s) attempt(s) to profit or gain monetarily from Taipei Friends Tour or operate(s) a business which attempts to profit or gain from Taipei Friends Tour services. 

• The guest(s) request(s) to engage in “sex tourism” or any types of illegal tour in any form or fashion. This includes but is not limited to requests to visit brothels, sexual goods shops, adult bookstores and other similar venues which Taipei Friends Tour deems inappropriate for its guide services. 

• The guide(s) may cancel appointments with due notice if unavoidable reasons or extreme circumstances (natural disasters, extreme weather conditions, accidents etc) occur. 

7. Sudden Cancellation by Guest(s)

Taipei Friends Tour reserves the right to refuse service to guest(s) who have previously cancelled guide appointments without due notice. This excludes cases in which cancellation was due to unavoidable reasons or extreme circumstances.

8. Cases in which Taipei Friends Tour may be unable to provide a guide

In the following cases, Taipei Friends Tour may be unable to provide service to the guest(s)

• There are too many booking inquiries or a shortage of available tour guides in a specific time

• Taipei Friends Tour cannot provide a guide who is able to meet the guest’s request (e.g. Starting a tour from 5AM)

9. Acceptance of Policies, Terms and Conditions of Taipei Friends Tour

I, the guest, by sending a booking form, booking inquiry emails or any other form of making a reservation do hereby state my absolute acceptance of the policies, terms and conditions of Taipei Friends Tour as outlined in this agreement.